Live Add Media
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Wallet FAQ's

Wallet FAQ's

What is Liveaddmedia Wallet?

 LiveaddmediaWallet is a digital wallet provided to you by Liveaddmediausing which you can do transactions on and its apps. The amount in the wallet consists of three components. Amount in Liveaddmedia wallet= Money+ Credits – Debits. Money is the amount added by you through the add money option in the Liveaddmedia wallet.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by Liveaddmedia for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non-redemption of any payments made to Liveaddmedia.

Any amount in the Liveaddmedia wallet can only be used to purchase on Liveaddmedia or its apps and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery is not supported to top up Liveaddmedia Wallet.

How can I add money into Liveaddmedia Wallet?

You may add money in Liveaddmedia Wallet in following ways

·         Credit cards or Debit Cards

·         Net Banking

·         Any other acceptable payment methods visible on the Liveaddmedia payment page.However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of Liveaddmedia Wallet.


How much money can I add in my Liveaddmedia wallet?

You can only add value up to Rs. 10,000 per month per user. Beyond that you may still receive your refunds to LiveaddmediaWallet, but you will not be able to top-up it further. Also at any point in time you cannot have a balance of more than Rs 10,000 in your wallet. This is excluding any credits that you have received in this period.

How do I check balance in my Liveaddmedia Wallet?

You need to sign-in your Account in Website and go to your profile. There, in the Liveaddmedia Wallet tab, you shall be able to see the Liveaddmedia Wallet Balance amount.

What are the benefits of using Liveaddmedia Wallet?


·         Faster Check-out by using Liveaddmedia Wallet, no OTP or passwords are required

·         Faster refunds- these are credited within 24 hours to your Liveaddmedia Wallet

·         Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in website or app.

How do I use liveaddmedia Wallet to buy items on Website?

You shall be able to use liveaddmedia Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which Pumpkinz Wallet is not allowed to pay for.

Can I redeem liveaddmedia Wallet to Cash?

You may not redeem liveaddmedia Wallet for Cash. Liveaddmedia Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.

What happens to my Liveaddmedia Wallet if I uninstall the App?

Your Liveaddmedia Wallet account is still active. You may re-install the liveaddmedia App or login on the website to access your account. 

What happens to my liveaddmedia Wallet if I don’t use the liveaddmedia for over 1 year?

Your Liveaddmedia Wallet account stays active, however please note that every credit transaction into Liveaddmedia Wallet comes with an expiry time, at which a part or full amount from your Liveaddmedia Wallet will expire. The user shall be sent a reminder about the expiry of the Liveaddmedia Wallet amounts one month in advance, by an email to the registered email id.

Can I pay for an Item partially from Liveaddmedia Wallet and Partially from other payment options?

Yes, you may use other payment methods available to pay along with Liveaddmedia Wallet. However, the money shall be deducted from Pumpkinz Wallet first and the remaining amount can be paid through other available online payment methods.

What is the validity of Liveaddmedia Wallet? Does the balance expire?

In the unlikely event that there is no debit or credit transaction in your Liveaddmedia Wallet account for a period of 12 months the sum standing in the account shall be forfeited. You will be notified about the expiry of the Liveaddmedia Wallet through an email to your registered email id at least one month before its occurrence. Please ensure that you use the amount before expiry.

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